Most commonly asked questions about: Transaction Queries
- How do I query a transaction on my account?
- There's a transaction on my account that I don't recognise - what should I do?
- How can I reduce my credit limit
- I haven't received goods or services that I purchased with my card - what should I do?
- There's a transaction on my statement that I don't recognise - what should I do?
- I wish to cancel a subscription on my Thomas Cook card, what should I do?
- I've withdrawn cash from an ATM with my card, but the cash dispensed is not the same as the amount charged on my account - what should I do?
- How much will I have to repay each month when I've transferred a balance?
- My credit limit has been increased but I don’t want the new limit?
- I’ve been charged for a subscription after I cancelled it – how can I claim it back?