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Most commonly asked questions about: Using your Card

  • Before I travel abroad, should I tell you where and when I'm going?
  • What fees and charges apply to my account?
  • How do I transfer the balance of another credit card / store card on to my account?
  • When I use my card abroad will I incur any foreign transaction charges?
  • Why have I been charged a late payment fee?
  • How do I find out about interest rates and charges?
  • Can I transfer an existing credit card or store card balance on to my card?
  • How do I access my paperless statement?
  • I've forgotten my PIN, what should I do?
  • How do I add another cardholder on to my account?
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