Most commonly asked questions about: Payments & Transactions
- I want to make a payment using my bank's telephone / internet banking service - what bank details do I need to use?
- How long will a payment take to reach my credit card account?
- I've made a payment to my credit card but it doesn’t show on my account - what should I do?
- Can I make a payment over the phone?
- How do I make a payment using the online account service?
- How can I set up a direct debit to make payments to my account?
- How do I query a transaction on my account?
- What is included within Non-Sterling Transaction Fees?
- I’ve been expecting a refund from a retailer but I haven't received it - what should I do?
- What is included within Cash Transactions?