Most commonly asked questions about: Payments & Transactions
- I've withdrawn cash from an ATM with my card, but the cash dispensed is not the same as the amount charged on my account - what should I do?
- What description will I see on my bank statement against my credit card payment?
- I wish to cancel a subscription on my Thomas Cook card, what should I do?
- How can I set up a direct debit to make payments to my account?
- I've used my card to buy goods and services but the retailer has ceased trading before delivering them to me - how can I claim the cost back?
- I’ve been charged the wrong amount for a transaction - how can I claim it back?
- I have been charged for the same transaction on my credit card more than once - how can I claim it back?
- My credit limit has been increased but I don’t want the new limit?
- What is the postal address for Thomas Cook payments?
- I’ve been charged for a subscription after I cancelled it – how can I claim it back?