Most commonly asked questions about: Payments & Transactions
- I’ve been charged the wrong amount for a transaction - how can I claim it back?
- I've withdrawn cash from an ATM with my card, but the cash dispensed is not the same as the amount charged on my account - what should I do?
- What is included within Transactions?
- How much will I have to repay each month when I've transferred a balance?
- How can I set up a direct debit to make payments to my account?
- What description will I see on my bank statement against my credit card payment?
- What is included within Purchases?
- What is included within Account Fees?
- What is included within Interest?
- Some goods which I purchased using my credit card have arrived damaged or are not as described/ordered - what should I do?