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I've made a payment to my credit card but it doesn’t show on my account - what should I do?

Please make sure you've allowed sufficient time for the payment to rach us. The timeframes for each payment method are as follows:Firstly, please make sure you've allowed sufficient time for the payment to reach us. The timeframes for each payment method are as follows:

  • Dibit Card and online payments are authorised straight away with your debit card issuer. This means you need to have cleared funds in your bank account when you're making the payment online.
  • At any UK Barclays Branch please allow 3 working days before your payment due date in cash only, or by 4 working days before your payment due date by cheque or a mix of cash and cheques. At any UK branch of your bank please allow 3 working days before your payment due date in cash only, or by 4 working days before your payment due date by cheque or a mix of cash and cheques - you may have to pay a fee. Please complete your bank giro credit and cheque with the exact amounts including the decimal point. Make your cheque payable to Thomas Cook Credit Card (include your name and account numer), for example Thomas Cook Credit Card (A Smith 4929 XXXX XXXX 0508).  Also write your postcode on the reverse of the cheque
  • By post - please allow at least 4 working days (longer if posting from abroad) from your payment due date Please complete your bank giro credit and cheque with the exact amounts including the decimal point. Make your cheque payable to Thomas Cook Credit Card (include your name and account numer), for example Thomas Cook Credit Card (A Smith 4929 XXXX XXXX 0508).  Also write your postcode on the reverse of the cheque.

Please note these timeframes exclude weekends and bank holidays.

Secondly, check the latest transactions on your account by using our online account service.

If you're still concerned about the payment having not been received, please contact your bank (if you sent the payment by their telephone or internet banking service) to check the payment details used, or otherwise, call our customer services team. Please have to hand as much information as possible regarding how and when you sent the payment.

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