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Most commonly asked questions about: Payments

  • I want to make a payment using my bank's telephone / internet banking service - what bank details do I need to use?
  • How long will a payment take to reach my credit card account?
  • Can I make a payment over the phone?
  • I've made a payment to my credit card but it doesn’t show on my account - what should I do?
  • How do I make a payment using the online account service?
  • How can I set up a direct debit to make payments to my account?
  • How do I make a payment using the automated telephone payment service?
  • Is my credit card part of the Faster Payments Service?
  • I've made a payment to my account by cheque - how long will it take to clear?
  • What description will I see on my bank statement against my credit card payment?
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