Most commonly asked questions about: Transaction Refunds
- I’ve been expecting a refund from a retailer but I haven't received it - what should I do?
- Some goods which I purchased using my credit card have arrived damaged or are not as described/ordered - what should I do?
- I’ve been charged the wrong amount for a transaction - how can I claim it back?
- I've used my card to buy goods and services but the retailer has ceased trading before delivering them to me - how can I claim the cost back?
- I have been charged for the same transaction on my credit card more than once - how can I claim it back?