Most commonly asked questions about: All Areas
- What is the postal address for Thomas Cook queries or written correspondence?
- How do I redeem my Thomas Cook Travel Pounds?
- How long will a payment take to reach my credit card account?
- What if I’ve got a query which isn’t answered here?
- Why have I been charged a late payment fee?
- What are Thomas Cook Travel Pounds and how does the scheme work?
- How do I find out about interest rates and charges?
- How do I register to use online account servicing?
- I need to contact your Customer Services team from abroad - what number do I need to call?
- How do I make a claim on my Payment Protection Insurance?