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Most commonly asked questions about: All Areas

• Can I redeem my Thomas Cook Travel Pounds when I book a holiday online at www.thomascook.com?
• Can I make a payment over the phone?
• Can I transfer an existing credit card or store card balance on to my card?
• How do I access my paperless statement?
• I've recently got married - how do I change my surname?
• I've made a payment to my credit card but it doesn’t show on my account - what should I do?
• How do I make a payment using the online account service?
• I have a question about my credit card account - how can I find the information I need?
• I have forgotten my Internet ID - what should I do?
• How can I switch to paperless statements?

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