Most commonly asked questions about: Using your Card
- Will I have to give my PIN when making purchases online or over the phone?
- If I return goods, will I need to enter my PIN to get a refund on my card?
- I can't read my Card Security Code, what should I do?
- If a courier delivers my Credit Card should I expect to be asked any security questions?
- I may have disclosed my personal details on a hoax e-mail - what should I do?
- Can any of my account details (e.g. account balance, address, etc.) be viewed by a Chip and PIN retailer?
- How does Chip & PIN work?
- I've received e-mails claiming to be from my credit card company asking for my personal details. How do I know if they're genuine?
- I have a disability that makes using the Chip and PIN system difficult - what can I do?
- How can I minimise the risk of fraud on my account?